vip

Attracting High Value Customers with a VIP Experience

Customer Experience / Sebastian Maynard

Banks are beginning to recognize that high value customers, if they are to be kept, increasingly demand recognition of their special status. Though this may be irksome to those of us with little more than a mortgage, credit card, and checking account, the reality is that banks are no longer in a position to be […]

Attracting High Value Customers with a VIP Experience Read More »

What Not to Automate

Financial Services / Sebastian Maynard

There is no question that automation can provide banks with benefits beyond efficiency. However, in the excitement around the new possible efficiencies that more intelligent machines can offer, banks may be inclined to jump the gun and invest in a “smart” system that will end up costing them in the end. Not only is there

What Not to Automate Read More »

vip

Attracting High Value Customers with a VIP Experience

What Not to Automate

TORONTO

SHANGHAI

vip

​Attracting High Value Customers with a VIP Experience​

What Not to Automate

Attracting High Value Customers with a VIP Experience